All You Need

To Know

Shipping

Policy

Genuine Leather Handbags

Handmade

Fatto in Italia

Made in Italy

Refund & Exchange

Policy and returns

Customers who order unsuitable items from Roberto Buono Bags are entitled to return their goods in their original condition within 14 working days of delivery and a refund of your returned item(s) would be offered upon receipt subject to the goods being unused and in a resalable condition with the original packaging and any tags must be intact. Please note that whilst your returned order is in transit it is still your responsibility and we therefore advise that you send items by recorded or registered delivery to insure the value of your goods. The return cost are at customers charge. IMPORTANT Incomplete, damaged, worn, soiled or altered returns, or anything Italia in Progress reasonably believes has been used, will not be accepted and therefore sent back to you. This includes items that have been returned outside the 14 day returns period.

Faulty Goods
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If your item is faulty when you receive it, you can return it for a refund.

If you discover a fault after this time, but within six months of purchase, you can still return it. Where possible, we will offer to repair the item. If it cannot be repaired and the same product is still available, we will send you a replacement. If the same product is no longer available, you are entitled to a refund.

Warranty

All our products have 1 year warranty

Customers who order unsuitable items from Roberto Buono Bags are entitled to return their goods in their original condition within 14 working days of delivery and a refund of your returned item(s) would be offered upon receipt subject to the goods being unused and in a resalable condition with the original packaging and any tags must be intact. Please note that whilst your returned order is in transit it is still your responsibility and we therefore advise that you send items by recorded or registered delivery to insure the value of your goods. The return cost are at customers charge. IMPORTANT Incomplete, damaged, worn, soiled or altered returns, or anything Italia in Progress reasonably believes has been used, will not be accepted and therefore sent back to you. This includes items that have been returned outside the 14 day returns period.

Faulty Goods
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If your item is faulty when you receive it, you can return it for a refund.

If you discover a fault after this time, but within six months of purchase, you can still return it. Where possible, we will offer to repair the item. If it cannot be repaired and the same product is still available, we will send you a replacement. If the same product is no longer available, you are entitled to a refund.

Contact Us

info@finalmentebags.com

skype id - finalmentebags

Italy

VAT 03561040548 

Customer Service:

Finalmente Group
Via Fosse Ardeatine 22
06083 Bastia Umbra
P.IVA 03561040548
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